Frequently asked questions.

Each Pillow World product has been designed for a different use: sleeping, decoration, travel, or relaxation. Check the product page to discover its size, material, style, and recommended use.

If you are hesitating between several models, you can also write to us via the Contact page so that we can help you choose.

No. Dimensions, materials, textures, and fillings vary by model. Information specific to each item is indicated directly on its product page.

For some products, a slight measurement tolerance may exist due to textile manufacturing.

Care instructions may vary depending on the material and filling of the product. We recommend that you first consult the label on the product you received and the information provided on its product page.

If in doubt, avoid machine washing without explicit instructions and contact us before cleaning.

Yes. Shipping is free for orders placed on the store, with no delivery fees added to the price of the products.

The standard delivery time is between 7 and 14 days, with an average of about 15 days depending on the destination and parcel transit.

These delivery times are estimates and may exceptionally vary.

When tracking information is available, it will be provided with your order. If you need assistance locating your package, please contact us with your order number.

Contact us as soon as possible after your purchase. If preparation or shipping has not yet begun, we will do our best to assist you.

Once the order has been shipped, some changes may no longer be possible.

Yes, subject to the terms applicable to your order. For a distance purchase, you generally have a 14-day withdrawal period after receipt.

Contact us via the Contact page before any return to obtain the necessary procedure and information.

Please contact us as soon as possible with your order number and, if necessary, photos showing the issue.

We will review your request and provide you with the appropriate solution for the situation.

The currently available payment methods are displayed directly at checkout. You will be able to choose from the proposed options before confirming your order.

Slight differences in appearance may occur depending on the lighting, your screen settings, or variations in textile manufacturing. However, we strive to present each product as accurately as possible.

For any questions regarding a product, order, delivery, or return, please visit our Contact page. Remember to include your order number for any existing orders.