PillowDream

Privacy Policy

Last updated: 8 October 2026

Data controller

PillowDream, which operates pillowdream.fr, is responsible for processing personal data collected through use of the website and when orders are placed.

Address: 15 Rue de Jouy, 75004 Paris, France.
Email: pillotdream@gmail.com.

Data we collect

Depending on how you use the site, we may collect your first and last name, contact details, delivery and billing addresses, order information, customer service communications, and certain technical browsing and cookie-related data.

Payment providers for the store process bank card information. PillowDream does not intend to retain your full bank card details.

Purposes and legal bases

We use your data to process and deliver orders, manage payments, returns and customer service requests, secure the site and prevent fraud, meet legal and accounting obligations and, where permitted, measure campaigns or send you marketing communications.

Depending on the circumstances, this processing is based on performance of a contract, a legal obligation, our legitimate interests or your consent where required.

Recipients

Where necessary, your data may be shared with Shopify, payment providers, carriers, order fulfilment or delivery partners, and the technical, security, analytics or advertising providers used by the site.

International transfers

Some providers may process data outside the European Economic Area. Such transfers are governed by mechanisms under applicable regulations, including an adequacy decision or standard contractual clauses.

Data retention

Data is kept only for as long as necessary for its purpose. Relevant accounting records and supporting documents may be kept for ten years. Data used for marketing may be retained during the business relationship and for up to three years after it ends or after the last relevant contact, unless you object or a different obligation applies.

Cookies and trackers

The site may use cookies that are strictly necessary for its operation, for example for the cart or security. Non-essential trackers, including those used for measurement, personalisation or advertising, are used only under the conditions set by applicable regulations and, where required, with your consent.

You can refuse or withdraw consent to non-essential cookies using the preference management tools available on the site.

Your rights

Depending on your circumstances, you may request access to, correction or deletion of your data, request restriction of processing, object to certain processing, request portability where that right applies and withdraw your consent at any time where processing is based on it.

To exercise your rights: pillotdream@gmail.com. You may also lodge a complaint with the CNIL.

Security

We take reasonable measures to protect personal data against unauthorised access, loss, alteration or disclosure.

Policy updates

This policy may be changed to reflect changes to the site, our providers or applicable rules. The date at the top of this page indicates when it was last updated.